Resources
Overview
Communication in a crisis – the role of AI chatbots
With more questions than answers, how can colleges and universities best manage student and parent communications?
How Do You Get Started with AI-Powered Chat?
A well-defined strategy for customer engagement using enterprise AI-powered Chatbots involves more than deployment.
Have You Considered a Managed Chat Center?
Learn how we can help you scale your contact center and perfect the AI+agent hand-off to your customer sales & support teams.
Perfecting the AI to Human Handoff
Training an enterprise AI-chatbot and perfecting the bot to human hand-off is essential to program success.
Roadmap to Chat Deployment Success
Setting up a well-defined strategy for customer engagement using enterprise AI Chatbots involves much more than simply deploying technology.
Don’t settle for any chatbot, get a personal AI-based Digital Assistant!
As the gradual demand rises, customer interaction and experience has become of primary importance for any brand.
Higher Education
Students Expect Technology That Works For Them
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Delivering Answers On-Demand
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Improve Student Success and Student Services with AI Chatbots
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Using AI Chatbots for University Crisis Communication
In higher education, front line admissions and counseling are challenged with overwhelming call volume from concerned students and parents. Chatbots for higher education can reduce that call volume.
University Case Study: A Conversational Bot
In today’s highly competitive environment, students are looking for more personalized experiences enabled through technology.
How YANA Provides Value in Higher Ed
Learn how the YANA deployment model accelerates time to value for higher ed.
Blog
AI Chatbots empower communication & financial benefits in Higher Ed
Colleges and universities may find it challenging to help relieve cost pressures while improving customer service to meet the needs of their students.
8 Ways to Ensure Trust when Deploying Artificial Intelligence (AI) on Campus
AI solutions can be developed that aligns with the student’s interests, monitors progress & matches them to university resources.
AI Chatbots- transforming the future of Education
Did you ever notice the chat window that suddenly pops-up as soon as you land onto a website and says ‘How may I help you today?’
Improving Student Engagement with Chatbots
A proven crawl, walk, run roadmap for using AI-powered enterprise chatbots to improve student engagement.
Benefits of AI-Chat for University Crisis Communications
During the COVID-19 pandemic, the old saying, knowledge is power, needs to be adjusted for colleges and universities.
Avoiding Enterprise AI-Chatbot Failures
There have been some spectacular chatbot failures in recent years. Chatbot failures take the form of greatly frustrating customers.
Leading Chatbot Deployment Mistakes
While chatbots can deliver real value for your business, it must be grounded in a solid plan for achieving ROI.
AI Chatbot Benefits
YANA from ThoughtFocus is an intelligent AI chatbot (and so much more) used in high volume contact, service, and support centers.
The AI to Human Handoff – Escalating AI-Powered Chat Support
The minute you land on any website these days, a chatbot cheerfully pops up offering assistance or help.
New Grant for Universities Provides Chatbot Technology to Aid with COVID-19 Crisis Communications
ThoughtFocus, announces a new grant program to help qualifying universities manage COVID-19 pandemic-related student and parent communications.