As with any technology, there must be a strategic reason for adoption. While chatbots can deliver real value for your business, it must be grounded in a solid plan for achieving ROI. Top organizations define and measure the value they hope to achieve – improving the...
YANA – from ThoughtFocus – is an intelligent AI chatbot (and so much more) used in high volume contact, service, and support centers. Unlike rules-based programs that simulate human interaction (using pre-defined conditional rules) with an end-user via a chat...
We’ve all seen them. The minute you land on any website these days, a chatbot cheerfully pops up offering assistance or help. Look behind the curtain, you’ll quickly see that all chatbots are not created equal. In fairness, chatbots are used for different reasons and...
AI-based chatbot technology grant reduces support calls and student anxiety. August 2020 – MILWAUKEE, WISCONSIN—Comfort Gives, the social impact and philanthropic arm of ThoughtFocus, announces a new grant program to help qualifying universities manage COVID-19...
