The education sector is one of many sectors that has become adversely affected due to COVID-19 pandemic. Student, parents and the entire community is searching for answers to the questions, and many unknowns about virtually every aspect of the student life, from...
Artificial Intelligence (AI) based solutions are becoming more widespread on campus, offering the potential to address many of the longstanding challenges in Higher Ed from student success, access to financial aid, academic advising to departmental productivity, just...
Did you ever notice the chat window that suddenly pops-up as soon as you land onto a website and says ‘How may I help you today?’ Do you ever get the feeling that the person you are chatting with doesn’t seem to be a human…. might actually be a robot? Those are...
A proven crawl, walk, run roadmap for using AI-powered enterprise chatbots to improve student engagement Improving student engagement with chatbots is less about the technology and more about the strategy. In fact, to get the most out of your engagement, you need a...
During the COVID-19 pandemic, the old saying, knowledge is power, needs to be adjusted for colleges and universities—information is comfort. Comfort? What does that mean? In times of uncertainty, students have so many questions. While the COVID-19 pandemic is...
There have been some spectacular chatbot failures in recent years. Most commonly, chatbot failures take the form of greatly frustrating customers by allowing them to enter loops, unable to solve the problem, and not effectively programmed to be passed off to their...
