YANA – from ThoughtFocus – is an intelligent AI chatbot (and so much more) used in high volume contact, service, and support centers. Unlike rules-based programs that simulate human interaction (using pre-defined conditional rules) with an end-user via a chat...
As with most things, the biggest challenge for adopting AI-powered chat is time, money, and expertise. A well-defined strategy for customer engagement using enterprise AI-powered Chatbots involves much more than simply deploying the technology. A new white paper...
We’ve all seen them. The minute you land on any website these days, a chatbot cheerfully pops up offering assistance or help. Look behind the curtain, you’ll quickly see that all chatbots are not created equal. In fairness, chatbots are used for different reasons and...
AI-based chatbot technology grant reduces support calls and student anxiety. August 2020 – MILWAUKEE, WISCONSIN—Comfort Gives, the social impact and philanthropic arm of ThoughtFocus, announces a new grant program to help qualifying universities manage COVID-19...
