A proven crawl, walk, run roadmap for using AI-powered enterprise chatbots to improve student engagement Improving student engagement with chatbots is less about the technology and more about the strategy. In fact, to get the most out of your engagement, you need a...
During the COVID-19 pandemic, the old saying, knowledge is power, needs to be adjusted for colleges and universities—information is comfort. Comfort? What does that mean? In times of uncertainty, students have so many questions. While the COVID-19 pandemic is...
Understaffed support teams + so many questions When COVID started, there were so many questions. Under what conditions can we safely reopen our campus? Will school start on time? Will clases actually meet or will I take online courses? What about my labs and clinical...
There have been some spectacular chatbot failures in recent years. Most commonly, chatbot failures take the form of greatly frustrating customers by allowing them to enter loops, unable to solve the problem, and not effectively programmed to be passed off to their...
As with any technology, there must be a strategic reason for adoption. While chatbots can deliver real value for your business, it must be grounded in a solid plan for achieving ROI. Top organizations define and measure the value they hope to achieve – improving the...
